User On Boarding Process.
User On Boarding is the process through which new software is designed such that new users are provided and acquire the necessary knowledge, skills, and behaviors in order to become “up and running” and effective users of website, app, or software service.
- Boosts Engagement.
- Reduces Churn.
- Improves Product Adoption.
- Lowers Customer Support Cost.
Most users today have short attention spans and little-to-no patience. They would promptly lose interest if your product is confusing or complicated to use when they open it for the first time. That’s where user onboarding comes into the picture.
Why is user onboarding important?
The onboarding process has lasting benefits for your customers and your business. Onboarding makes customers' lives easy. The information and knowledge they need to use your products are readily accessible.
Why is onboarding important product?
User onboarding allows you to unlock the inherent value of your product. If you get the first few moments of your product right, your customers will stand by you, for weeks, months, and even years.
Is onboarding part of customer success?
User onboarding is crucial to improve the overall success of your product. It increases activation, conversion, and retention while eliminating churn. It also plays a major role in customer success.